Terms and Conditions
GENERAL CONDITIONS OF SALE FOR THE SITE HYALURONICFILLERMARKET.COM
LA PHARMACIE SAINT DENIS, registered in the Nanterre Trade and Companies Register under number 507 573 186 and whose address is 28 rue Saint Denis 92700 Colombes – France, is the owner of the website Hyaluronicfillermarket.com, hereinafter referred to as (SIH).
These general conditions of sale (CGV) set out the entire obligations of the parties. In this sense, the customer is deemed to accept without reservation all of the provisions provided for in these General Terms and Conditions.
Any purchase made on the SIH requires consultation and implies unreserved acceptance by the customer of the entirety of the General Terms and Conditions.
These General Terms and Conditions apply to all sales concluded via the SIH.
LA PHARMACIE SAINT DENIS reserves the right to modify and/or supplement the general conditions at any time. The general conditions of sale applicable to a sale are those in force on the day of the order on the SIH. Any document other than these General Terms and Conditions has only contractual value.
It is specified that the customer has the possibility of saving and/or printing these General Terms and Conditions, which is solely their own responsibility.
Contractual information, e-mails, and purchase orders will be considered as proof of communications, orders, and payments between the parties.
We reserve the right not to validate the order in the following cases:
In case of products not available in stock. If you order a product which, for whatever reason, is no longer available in stock, we will inform you and cancel the order;
In the event of payment refusal, in the event of fraud or reasonable suspicion of fraud;
In the event of an order for a large volume of the same product or to the same delivery address;
In the event of abuse of the right of withdrawal during several previous orders;
In all these cases, any sums that may be paid will be fully refunded to you as soon as possible and the order cancelled.
No complaint regarding an order will be accepted, without exception, after a period of two months has elapsed.
The purchase contract is concluded by sending a confirmation e-mail within two working days of receipt of your order. Verifying the correct receipt of this email is the responsibility of the customer.
Taking into account legislation and taxes, LA PHARMACIE SAINT DENIS reserves the right to refuse an order placed from any country other than Metropolitan France.
The products presented on the SIH are described in good faith and as faithfully as possible.
The offers and prices are indicated in euros (€) and are only valid on the date the order is placed. They may be modified at any time without notice. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order.
Only the price displayed on the SIH is authentic between the Contracting Parties. The prices offered at the end of the order process indicate the overall prices including all taxes, as well as delivery costs and other possible costs. The prices take into account the VAT applicable on the day of the order and any change in VAT will be automatically reflected in the price of the products on the SIH. Payment of the full price must be honored at the time of ordering.
Due to the number of products and new products appearing on the SIH, it is possible that certain prices are inaccurate, and if the price indicated is obviously incorrect, the customer cannot demand the conclusion of the sale at the incorrect price.
The products or promotional offers presented by the SIH are only valid while stocks last.
The payment methods offered are payment by credit card and any other payment method that SIH will be required to offer during the process of your order. We reserve the right to change the available payment methods without prior notice.
LA PHARMACIE SAINT DENIS reserves the right to suspend any order and delivery in the event of non-payment.
The prices of our products are indicated in euros, all taxes included (French VAT and other applicable taxes). They include in particular the costs of processing your order.
If you request delivery outside French territory, your order may be subject to possible taxes and customs duties when it arrives at its destination.
Payment of these duties and taxes is your responsibility and we invite you to inquire with the competent authorities in your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.
LA PHARMACIE SAINT DENIS undertakes, upon confirmation of dispatch of the order sent in accordance with the General Terms and Conditions, to deliver the products ordered to the delivery address indicated when ordering.
Any anomaly concerning delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be noted upon delivery and after opening the package in front of the carrier and must be indicated on the delivery note under the form of “handwritten reservations”, accompanied by the client’s signature.
Delivery is made by parcel, by post or via a transport company mandated by us. In the event that, however, we cannot honor the announced delivery time, for whatever reason, LA PHARMACIE SAINT DENIS will reimburse the order no later than 1 month following the order date.
Delivery times are generally between 2 and 10 working days. You will not be able to claim any damages resulting from the absence of delivery within the expected time frame.
For sales outside the European Union, if refusal to pay import taxes results in a return of the package, a deduction corresponding to shipping and return costs, as well as customs fees incurred in France from this return, will be applied. The customer will be responsible for these costs, which will be deducted from the amount refunded for the returned order. This provision will be clearly communicated and must be accepted before finalizing the order for all deliveries outside the European Union.
You will be informed of any delivery restrictions/constraints at the start of the order process at the latest.
All complaints relating to a delivery error and/or non-conformity of the products in nature or quality in relation to the indications appearing on the order form must be notified to LA PHARMACIE SAINT DENIS (see contact details indicated in the introduction to these T&Cs or via email: email@example.com) within 2 working days of receipt of the products (followed by the carrier), failing which the right to claim will cease to be acquired.
Delivery Terms and Risk Transfer
Delivery Location: Products will be delivered to the address specified by the Client at the time of the order. In the absence of specific instructions, products will be delivered to the address of the Client's headquarters.
Incoterm EXW - Sales Outside Europe: For any sale outside European territory, products are sold according to the Incoterm EXW (Ex Works). Under this Incoterm, the Seller is not responsible for the procedures related to export, nor for any penalties, taxes, customs fees, or other associated costs. To facilitate the process, the Seller may organize the transport of goods from its premises by appointing a carrier under EXW, explicitly acting in the name and on behalf of the Client. By accepting these General Terms and Conditions, the Client acknowledges that the carrier acts under their exclusive responsibility and that, due to the Incoterm EXW, the Seller is relieved of all responsibility once the goods are handed over to the carrier.
Client's Choice of Carrier: The Client is free to appoint a carrier of their choice for the collection of goods from our premises. It is the Client's responsibility to inform the Seller of this decision and to provide all necessary details for the organization of the goods' retrieval in a timely manner before the scheduled collection date.
Responsibilities During Transport: The Client is responsible for ensuring that the appointed carrier complies with adequate transport conditions and applicable regulations governing the transportation of the goods. Under the Incoterm EXW, the Seller is not responsible for any damages, losses, or delays that occur after the products have been handed over to the carrier designated by the Client, nor for any additional costs such as customs duties, taxes, or penalties that may be imposed after this transfer.
Limits of liability
We reserve the right to refuse an order, without our liability being engaged in this respect.
The customer is expressly informed that LA PHARMACIE SAINT DENIS is not the producer of the products presented on the SIH within the meaning of Law No. 98-389 of May 19, 1998, relating to liability for defective products.
Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer thereof can be sought by the customer, on the basis of the information appearing on the packaging of said product.
Right to Withdrawal
You have the right to withdraw from your order within 7 working days to return, at your expense, the products that do not suit you. However, please note that class 3 medical devices are neither returnable nor exchangeable under any circumstances, due to their specific nature and regulatory requirements.
To exercise the right of withdrawal for eligible products, you must notify us of your decision to withdraw from this contract by means of a declaration to LA PHARMACIE SAINT DENIS (see contact details indicated in the introduction to these T&Cs or via email: firstname.lastname@example.org).
To benefit from the right of withdrawal, the products must not have been opened, damaged, or whose original packaging has been damaged.
In the event of your withdrawal from these T&Cs, we will reimburse you the amount paid at the time of your order within a maximum of one month. We will make the reimbursement using the same payment method that you used for the initial transaction, unless otherwise agreed between the parties on another payment method.
In accordance with the provisions of the Data Protection Act (Law No. 78-17 of January 6, 1978, amended on August 6, 2004, relating to data processing, files, and freedoms), each customer who has entered and recorded personal information has the possibility to access, modify, or delete their personal data by carrying out one of the two actions below:
Modify or delete your information in the "My Account" section.
Explicitly request from LA PHARMACIE SAINT DENIS (see contact details indicated in the introduction to these T&Cs or via email: email@example.com).
These General Terms and Conditions are subject to French law. In the event of a dispute or complaint, LA PHARMACIE SAINT DENIS and the customer will do their best to find an amicable resolution to the problem. Otherwise, the dispute or claim will fall within the jurisdiction of the Nanterre Court.
In the event of a promotion, delivery times are longer, and returns are not guaranteed.
Owner: LA PHARMACIE SAINT DENIS, SIRET 507573186000016
Publication Manager: Mimouni Ilan
Webmaster: Mickael Dorian
Telephone: +33 7 68 82 38 43
Share Capital: €315,000.00
This completes the General Terms and Conditions of Sale for the site HYALURONICFILLERMARKET.COM