LA PHARMACIE SAINT DENIS, registered in the Nanterre Trade and Companies Register under number 507 573 186 and whose address is 28 rue Saint Denis 92700 Colombes - France, is the owner of the website, hereinafter referred to as (SIH).


These general terms and conditions of sale (GTC) set out all the obligations of the parties. In this sense, the customer is deemed to accept without reservation all the provisions set out in these GTC.

Any purchase made on the HIS implies consultation and unreserved acceptance by the customer of the entirety of the GSC.

The present CGV apply to all the sales concluded via the SIH.

LA PHARMACIE SAINT DENIS reserves the right to modify and/or complete the general conditions at any time. The general conditions of sale applicable to a sale are those in force on the day of the order on the HIS. Any other document than the present GTCs has only a contractual value.

It is specified that the customer has the possibility of saving and/or printing the present GTC, which is solely his own responsibility.


The contractual information e-mails, purchase orders will be considered as proof of communications, orders and payments between the parties.

We reserve the right not to validate the order in the following cases:

In case of products not available in stock. In case of order of a product which, for some reason that it is, is not available any more in stock, we inform you about it and cancel the order; In case of refusal of payment, in case of fraud or reasonable suspicion of fraud; In case of order of an important volume of the same product or to the same address of delivery; In case of abuse of the right of retractation which at the time of several preceding orders;

In all these cases of figures, the sums which will be possibly paid, will be completely refunded to you as soon as possible and the order cancelled.

The purchase contract is concluded by sending a confirmation e-mail within two working days of receiving your order. The verification of the good reception of this email is the responsibility of the customer

Taking into account the legislations and taxes, LA PHARMACIE SAINT DENIS reserves the right to refuse an order placed from any other country than Metropolitan France.


The products presented on the SIH are described in good faith and as accurately as possible.

The offers and prices are indicated in euros (€) and are valid only on the date the order is placed. They may be modified at any time without notice. They do not take into account the delivery costs, invoiced in supplement, and indicated before the validation of the order.

Only the price displayed on the SIH is authentic between the contracting parties. The prices proposed at the end of the ordering process indicate the overall prices including all taxes, as well as delivery costs and other possible costs. The prices take into account the V.A.T. applicable on the day of the order and any change in V.A.T. will automatically be reflected in the price of the products on the HIS. The payment of the totality of the price must be honoured at the time of the order.

Due to the number of products and new products on the HIS, it is possible that some prices are inaccurate, and if the price indicated is clearly erroneous, the customer may not demand the conclusion of the sale at the erroneous price.

The products or promotional offers presented by the SIH are only valid while stocks last.

Mode of payment

The payment methods proposed are the payment by credit card and any other payment method that the SIH will propose in the course of your order. We reserve the right to modify the available payment methods without prior notice.

LA PHARMACIE SAINT DENIS reserves the right to suspend any order and delivery in case of non payment


LA PHARMACIE SAINT DENIS undertakes, as soon as the order is confirmed and sent in accordance with the GCS, to deliver the products ordered to the delivery address indicated at the time of the order.

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken products...) must be noted at the time of delivery and after opening the parcel in front of the carrier and must be imperatively indicated on the delivery order in the form of "handwritten reserves", accompanied by the signature of the customer.

The delivery is made by parcel, by post or through a transport company appointed by us. If, however, we could not honor the delivery time announced, for some reason that it is, LA PHARMACIE SAINT DENIS will proceed to the refunding of the order at the latest 1 month following the date of order.

The delivery times are in general included between 2 and 10 working days. You will not be able to claim some damages consecutive to the absence of delivery within the time envisaged.

You will be informed of any delivery restrictions/constraints at the latest at the beginning of the order process.

All complaints relating to an error of delivery and/or nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order must be notified to LA PHARMACIE SAINT DENIS (see co-ordinates indicated in the introduction of the present CGV or via an email: within 2 working days with reception of the products (follow-up of the conveyor making times) with defect of which the right to the complaint will cease being acquired.

Limits of responsibility

We reserve the right to refuse an order, without our liability being engaged in this respect.

The customer is expressly informed that LA PHARMACIE SAINT DENIS is not the producer of the products presented on the SIH within the meaning of the law n°98-389 of May 19, 1998 and relating to the responsibility because of the defective products.

Consequently, in the event of damage caused to a person or a good by a defect of the product, only the responsibility of the producer of this one could be sought by the customer, on the basis of information appearing on the packing of the aforementioned product.

Right of withdrawal

You have the right to withdraw from your order within 7 working days to return, at your expense, the products that do not suit you. We also remind you that class 3 medical devices cannot be returned or refunded

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of a declaration to LA PHARMACIE SAINT DENIS (see contact details given in the introduction to these GTCs or via an email:

To profit from the right of retractation, the products will not have to be opened, damaged or whose packing of origin will have been deteriorated.

In case of withdrawal from the present, we will reimburse the amount paid for your order within one month. We will make the refund using the same method of payment that you used for the original transaction, unless otherwise agreed between the parties on another method of payment.

Personal data

In accordance with the provisions of the law on data processing and liberties (Law n°78-17 of January 6, 1978 modified on August 6, 2004 relating to data processing, files and liberties), each customer having seized and recorded personal information has the possibility of accessing, of modifying or of removing its personal data by carrying out one of the two actions below:

  • Modifying or deleting their information in the "My account" section
  • To explicitly ask LA PHARMACIE SAINT DENIS (see coordinates indicated in the introduction of the present CGV or via an email:

Applicable law

The present CGV are subjected to the French law. In the event of litigation or of complaint LA PHARMACIE SAINT DENIS and the customer will make their possible to find a resolution of the problem with the friendly one. In the contrary case, the litigation or complaint will be under the competence of the Court of Nanterre.

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