LA PHARMACIE SAINT DENIS commits itself as of the confirmation of forwarding of the order sent in accordance with the CGV, to deliver the ordered products to the address of delivery indicated at the time of the order.

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken products...) must be noted at the time of the delivery and after opening of the parcel in front of the conveyor and will have to be imperatively indicated on the delivery order in the form of "handwritten reserves", accompanied by the signature of the customer.

The delivery is made by parcel, by post or through a transport company appointed by us. If, however, we could not honor the delivery time announced, for some reason that it is, LA PHARMACIE SAINT DENIS will proceed to the refunding of the order at the latest 1 month following the date of order.

The delivery times are in general included between 2 and 10 working days. You will not be able to claim some damages consecutive to the absence of delivery within the time envisaged

You will be informed of any delivery restrictions/constraints at the latest at the beginning of the order process.

All complaints relating to an error of delivery and/or nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order must be notified to LA PHARMACIE SAINT DENIS (see co-ordinates indicated in the introduction of the present CGV or via an email: within 2 working days with reception of the products with defect of which the right to the complaint will cease being acquired.

Right of withdrawal and return

You have the right to retract or return your order within 7 working days to return, at your expense, the products that do not suit you.

To exercise the right of retractation return, you must notify us your decision of retractation, returns of the present contract by means of a declaration to LA PHARMACIE SAINT DENIS (see co-ordinates indicated in the introduction of the present CGV or via an email:

To profit from the right of retractation return, the products will not have to be opened, damaged or whose packing of origin will have been deteriorated.
We remind you in addition that the medical devices of class 3 cannot be neither returned nor refunded

In case of withdrawal from this agreement, we will refund the amount paid for your order within one month. We will issue the refund using the same payment method you used for the original transaction, unless the parties have agreed on another payment method.

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